About Morkalio
Morkalio Revenue Solutions (Pty) Ltd is a niche, boutique debt collection, revenue enhancement and tracing company, based in Randburg and serving public and private institutions across South Africa.
Who we are
If your debtors’ book keeps growing, you need more than a call centre. Morkalio offers a turnkey solution, built on tried and tested methods and strategies, to maximise revenue collection and minimise bad debt.
Our revenue focus means we work with clients within transparent, quantifiable measurements. A strong management team and best-of-breed technology support every client relationship, and our partnerships with golden data sources, from credit bureaus and credit providers to municipalities and development banks, strengthen every campaign.
We are aligning our processes and objectives to job creation and youth empowerment, forming partnerships with the public and private sectors to train young South Africans in credit management, data analytics and customer service.
Our vision
To be the leading organisation in revenue collection and management, receivables management and business process outsourcing in Southern Africa, and the most technologically advanced, data-driven service provider to the credit and debt collection industry.
Our mission
To be pioneering and passionate in our ways and approach: assessing every client’s needs individually and developing a unique service offering as part of a sustainable solution.
Where others in the industry rely on mainstream, standard practices, we combine credit and project management expertise, dedicated customer service and query-resolution staff, and flexible methods that align with each client’s needs and expectations.
Values
Our core values shape how we treat clients, colleagues and every person we speak to about an account.
Ethics and integrity sit at the centre of our value system and guide every decision we make.
We support the philosophy of Ubuntu in all our dealings, with consumers and businesses alike.
Revenue collection delivered with innovation, in how we work with every one of our stakeholders.
A positive contribution at all times, in all our endeavours, at work and at home.
Respect for every colleague, every client and every person we speak to about an account.
We hold ourselves to
Our value system
“Revenue Collection Delivered with Innovation” is at the core of our value system. Innovation is the methodology we apply in every stakeholder relationship, from the debtors we speak to, to the society we serve.
Experience & leadership
14+
In collections, pre-legal, legal, business process outsourcing, revenue management, tracing and data analytics.
30+
Our director and executive team bring deep expertise across the disciplines that drive recovery.
Our director
Executive Chairman
Compliance
Ethics and integrity are part of our core values, and compliance is how we prove it.
Registered with the statutory body that regulates debt collectors in South Africa (registration no. 0085703/15).
A member of the Association of Debt Recovery Agents, the industry body for debt recovery professionals (member no. 1028).
A certified Level 1 B-BBEE contributor and a 100% Black-owned business.
Adherence to prevailing legislation and to client service level agreements is a key business objective.
People & impact
Staff and management ultimately deliver value to our clients and stakeholders. That is why we incentivise performance, encourage development in the workplace and treat training and skills development as an integral part of uplifting our team.
We support skills transfer at every opportunity. It is one of the fundamental ways we help young people into employment, and develop them into the successful entrepreneurs of the future.
We commit to recruiting and employing people from the area or region where each project originates.
Training and skills transfer in credit management, data analytics and customer service, developing young people into future entrepreneurs.
We source the goods and services we need from local small businesses wherever we can.
We partner with the public and private sectors to train and develop youth, contributing to the National Development Plan.
Next step
Tell us about your portfolio and your objectives. We’ll show you how a tailored strategy can lift collections and reduce bad debt.