For consumers
Been contacted about an account?
If Morkalio has contacted you, we are acting on behalf of one of our clients. We’re here to help you understand your account and agree on a way forward, with respect and in confidence.
Three simple steps
Sorting out your account.
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Have your reference number ready
You’ll find it on the correspondence you received from us. It helps us find your account quickly.
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Get in touch
Call 087 741 1949 or email info@morkalio.co.za. Let us know who you are and which account it’s about.
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Agree on a way forward
We’ll explain the account and talk you through your options, whether that’s settling, a payment arrangement or resolving a query.
Our commitment to you
Treated with care. Every time.
Dealing with debtors in a caring and responsible manner is one of our core values. Here is what you can expect from us.
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Respect and dignity
Every conversation is guided by Ubuntu and by mutual respect.
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Clear information
We’ll explain who we are collecting for and what the account relates to.
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A fair hearing
Dedicated query-resolution staff look into disputes and concerns.
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Confidentiality
Your information is treated as confidential and handled in line with prevailing legislation.
Why have I been contacted?
We collect outstanding amounts on behalf of public and private institutions. If we have contacted you, one of our clients has asked us to help resolve an account linked to you. Get in touch and we’ll explain the details.
How do I know the contact is really from Morkalio?
Morkalio Revenue Solutions is registered with the Council for Debt Collectors (registration no. 0085703/15). If you are unsure whether a call or message is genuine, contact us directly using the details on this page rather than the details in the message.
I can’t afford to pay the full amount. What now?
Please talk to us. We’ll listen to your circumstances and discuss the options available on your account.
I don’t believe I owe this, or the amount looks wrong.
Let us know as soon as possible, together with any supporting documents. Our query-resolution team will look into it.
How do I make a payment?
Contact us with your reference number and we’ll confirm the payment options available for your account. Always quote your reference number when you pay.
Is my personal information safe?
We treat your personal information as confidential and process it in line with prevailing legislation, including the Protection of Personal Information Act (POPIA).