Services
Turnkey solutions for revenue challenges.
A full debt recovery and credit control service for public and private institutions, powered by data and delivered with care. Every solution is customised to your scale and requirements.
Service area 1 of 4
Collect & recover
Professional, compliant recovery of outstanding accounts, run by trained agents against stringent service levels.
-
Debt collection
End-to-end recovery of outstanding accounts, from first contact through to payment arrangements and settlement.
-
Tracing
Locating debtors whose contact details have gone stale, drawing on our analytics and our partnerships with golden data sources.
-
Business process outsourcing (BPO)
Dedicated collections, customer service and query-resolution teams that work as an extension of your own operation.
Service area 2 of 4
Data & analytics
Purpose-built algorithms that turn raw debtor data into a clear strategy: who to contact, how, and in what order.
-
Data analytics
Segmenting your book with modern, purpose-built algorithms to show where effort will deliver the best return.
-
Propensity-to-pay modelling
Scoring which accounts are most likely to pay, so campaigns can be prioritised and tailored to each segment.
-
Data cleansing & enrichment
Correcting, de-duplicating and enriching debtor records so that every contact attempt counts.
-
Debtors’ book analysis & recons
A clear, reconciled view of your debtors’ book: ageing, balances, collectability and the action each segment needs.
Service area 3 of 4
Revenue management
Stronger processes and controls across the revenue cycle, so less debt builds up in the first place.
-
Revenue management
Managing the revenue cycle end to end to improve the journey from billing to cash collected.
-
Revenue enhancement solutions
Finding and closing the gaps that stop billed revenue from reaching your bank account.
-
Credit management processes
Designing and running credit-control processes that stop arrears from building up.
-
Indigent management & verification
Verifying indigent applications and keeping registers accurate, so support reaches the households that qualify.
-
Financial system module reviews
Reviewing the financial-system modules that control your accounts, to tighten controls and improve data quality.
Service area 4 of 4
Advisory & risk
Expert guidance that reduces exposure and leads to better credit decisions.
-
Advisory services
Practical advice on credit policy, collection strategy and revenue optimisation, grounded in day-to-day experience.
-
Risk management
Identifying and mitigating credit and operational risk across your receivables.
Our approach
Tailored, not templated.
Each client has unique credit management and revenue challenges. We assess yours individually and build a sustainable solution around them.
-
Customised to you
Every solution is shaped around your scale, systems and requirements.
-
Flexible methods
Our methodologies are flexible and customisable, so they align with your needs and expectations.
-
Stringent SLAs
Highly skilled, trained staff work to stringent service level agreements, so performance can be measured.
-
Close collaboration
We work closely with you to improve portfolio performance and the associated service levels.
Reporting & dashboards
Reporting that drives strategy.
State-of-the-art reports and dashboards help management and clients drive strategy and grow results.
We pride ourselves on meticulous campaign management and project execution, which is why reporting sits at the heart of every client relationship, with transparent and quantifiable measures throughout.
- Collections performance against target
- Campaign and contact activity
- Portfolio segmentation and propensity to pay
- Service levels against your SLA
Who we serve
Built for the institutions we serve.
14 services, combined to fit the realities of each sector, from municipal revenue to student debt.
-
Local government
Revenue management, debtors’ book reconciliations and indigent verification for metros and municipalities.
-
Government & agencies
Recovery, tracing and data solutions for national and provincial departments and agencies.
-
Education
Collections and tracing support for universities and TVET colleges.
-
Energy & finance
Collections, tracing and analytics for state-owned enterprises, credit providers and lenders.